Intervision
Dialogue methods in action learning
What questions have you heard recently that made a decisive impact on your work?
Intervision is a form of expertise development in which professionals call on their colleagues and peers to help them gain insights into the problems they have at work. A group of five to eight participants unravels a problem submitted by one participant, the case provider, by asking questions using one or another intervision method. This book explains the top 10 best intervision methods.
Intervision is about how to use intervision as a learning and development tool for individuals, teams and organizations. It will introduce beginners to a method that gives fast results, takes little time to learn and can be used by any group in any organization. For the more advanced, the book fine-tunes intervision into making a deeper contribution to your own development and that of the organization for which you work.
Foreword 7
Preface 9
Part 1 Intervision: dialogue methods in action learning 11
Chapter 1 What is intervision? 13
Chapter 2 Intervision and change 17
Chapter 3 Intervision, personal and organizational development 25
Chapter 4 Intervision in a nutshell 35
Chapter 5 Phases in the intervision process 39
Chapter 6 Prerequisites 45
Chapter 7 Roles 57
Chapter 8 Case and case question 69
Chapter 9 What questions should be asked? 73
Chapter 10 Pitfalls 81
Chapter 11 Reflection 85
Chapter 12 Method selector 91
Part 2 Intervision Methods 97
Method 1 A4 method: text interpretation 99
Method 2 Appreciative Inquiry 107
Method 3 Balint 119
Method 4 Clinics 127
Method 5 Gossiping 135
Method 6 Governance and code of ethics 143
Method 7 Helpful questions 151
Method 8 Incident method 161
Method 9 Ten-step method 169
Method 10 U procedure 179
Literature 191
Our aim 193
About the authors 194
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